This is a user agreement which governs your use of our website and purchasing of our packages and products.
Please make sure you have read these terms and conditions before purchasing from Zanosound.
You undertake that any details you give to us while booking are correct, including, name, contact telephone numbers and email so in order for us to contact you in regards to your booking or cancellation or any other details we might need to contact you about which may mean your experience might not be able to go ahead as planned. We will not be held responsible if this information is incorrect.
If any details change after booking, it is your responsibility to contact us as soon as possible and inform us of the change/s.
Where possible Zanosound will strive to make your experience an enjoyable one.
Dates and times will be made available to the customer on a first come first served basis. However where dates and times are not available we will endeavour to arrange alternative dates and times. These times may vary and we cannot guarantee the exact times that may be required by you. We will however always endeavour to arrange convenient times for you.
Spectators are usually allowed for experiences but may vary depending on experience. There may be an additional charge for additional people taking part in an experience. Please check with us before booking.
The stated time for experiences is a guide only and may vary depending on experience. It is unlikely that it will be less than advertised but may be longer, so please allow for extra time.
It is the sole responsibility of the customer to arrive in good time for any experiences. Directions and address details will be provided upon booking but we advise checking travel directions using a third party such as google map or the AA website. We accept no responsibility for late arrivals.and the time allotted may be lost. For some experiences extra time may be booked and added onto an experience.
Confirmation and booking details will be sent by email and it is your sole responsibility to make sure you have received these in time for your experience. We will not accept responsibility for no shows and no refund will be given.
If a recipient(s) behaviour causes concern in any way for Zanosound staff whilst they are on the premises we reserve the right to ask them to leave immediately thus terminating their session.
All products and services purchased will be subject to our cancellation terms as such.
For experiences a full refund will be made available within 7 days of booking. Any cancellations will receive no refund 14 days before the experience date, at the discretion of Zanosound.
If the recipient wishes to cancel their booking up to 14 days before their booked date and time then it is possible that Zanosound will rebook a new time slot subject to availability. A rebooking fee may be applied at the discretion of Zanosound.
Zanosound reserves the right to cancel bookings if an invoice payment is not made within our payment terms.
If Zanosound cancel the experience prior to its start, a full refund will be given or the experience will be rescheduled to suit the recipient, subject to availability.
In the event of technical problems during an experience we reserve the right to rebook subject to availability. We do not refund travel costs or any other costs incurred for rescheduled experiences.
The gift voucher can only be used once and is valid for 12 months from the date of purchase.
The gift voucher can only be used by the person or persons named on the gift voucher.
The gift voucher entails the named person/s the Recording Studio Experience named on the gift voucher only.
The gift voucher must be shown upon redemption.
The gift voucher cannot be used with any other offer or discount and is non transferable.
The gift voucher cannot be exchanged for cash.
Zanosound reserves the right to reject any voucher if it deems in it’s sole discretion that it has been forged defaced or tampered with.
No liability will be accepted for the replacement or refund of lost stolen or destroyed gift vouchers.